In 2021, the global market capitalization for courier and delivery services was estimated to be USD 394 billion. From 2022 to 2027, this industry is expected to grow at a compound annual growth rate (CAGR) of 4.61%, according to experts. This demonstrates the interest in this industry and its potential for expansion over time.
Singapore’s expansion in the Asia-Pacific courier market is noteworthy. Several courier and delivery services are sprouting up over the island country. uParcel is one such company that seeks to tackle logistics and delivery problems. It is one of the region’s leading courier firms.
The Obstacle: Surviving in a competitive industry with changing client demands.
The courier sector is not completely saturated, although several well-established firms exist globally. FedEx and UPS in the United States are among them, as is Yamato Transport in Asia Pacific. In addition, uParcel must develop market differentiators for its service in order to support the firm in the long run. This entailed a better understanding of consumers, a more proactive approach to customer service, and the use of process automation to attain such aims.
uParcel sought to engage with its clients more effectively and provide them with more information about the delivery process. They needed to communicate without disrupting the company’s workforce requirements.
Kommunicate’s Kompose Chatbot Builder is the solution.
As a courier and delivery company, uParcel had to anticipate consumer inquiries before they arrived. They also required a lightning-fast response mechanism. This meant that uParcel was inundated with client inquiries concerning their delivery and needed to automate responses.
After discovering that previous chatbot systems could not address consumer concerns efficiently, uParcel turned to Kommunicate for assistance.
At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience with Kommunicate. You can signup for free and start delighting your customers right away.